Effective Date: July 1, 2025

Linville Land Harbor Property Owners Association (referred to as “Linville Land Harbor POA,” “we,” “us,” or “our”) is committed to protecting the privacy of our members, visitors, and users of our website, golf course, and restaurant services. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

1. Information We Collect

We collect various types of information to provide and improve our services, manage our community, and operate our facilities. This information may include:

• a. Information You Provide Directly
  • Contact Information: Name, address, email address, phone number, and other similar contact data when you make inquiries, sign up for memberships, book tee times, make restaurant reservations, or contact us through our website or directly.
  • Payment Information: Details necessary to process payments for golf fees, restaurant services, membership dues, or other transactions. This may include credit card numbers or bank account information, which is processed securely by our third-party payment processors (e.g., your bank’s portal, Square, or another secure processor) and is not stored on our servers.
  • Membership Information: Details related to your property ownership within Linville Land Harbor, membership status, and preferences.
  • Inquiry Information: Any information you provide when submitting questions, comments, or requests for information about our community, properties, or services.
• b. Information Collected Automatically
  • When you visit our website, we may automatically collect certain information about your device and Browse activity, including:
  • Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
  • Usage Data: Information about how you interact with our website, such as clicks, scrolling, and navigation paths.
  • Cookies and Tracking Technologies: We use cookies and similar technologies (e.g., web beacons) to enhance your experience and analyze website usage. You can control cookie settings through your browser.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Services: To process golf tee time bookings, restaurant reservations, membership applications, and other services you request.
• Community Management: For the administration and management of the Linville Land Harbor community, including communication with property owners and residents.
• Communication: To respond to your inquiries, provide customer support, and send important updates, newsletters, and information about community events or services.
• Improvement of Services: To understand how our website and services are used, allowing us to enhance user experience, website functionality, and service offerings.
• Marketing and Promotion: To inform you about our golf course, restaurant, community, and other amenities that may be of interest to you.
• Billing and Payments: To process transactions and manage billing for services rendered.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We are committed to protecting your privacy. We do not sell your personal information to third parties. We will only share your information with trusted parties in the limited circumstances described below.

• Mobile Information: Consistent with our commitment to privacy, mobile information, including phone numbers and SMS registration data, will not be shared with third parties or affiliates for their marketing or promotional purposes.

All other sharing of your information is strictly limited to the following situations:

• With Service Providers: We may share information with trusted third-party service providers who perform functions on our behalf, such as payment processing, website hosting, data analysis, and email delivery. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• For Legal Reasons: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or if we believe in good faith that it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our members or others.
• With Your Consent: We may share your information with other parties when we have your explicit consent to do so.
• Business Transfers: In the event of a merger, acquisition, or asset sale involving the Linville Land Harbor POA, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to manage your membership, provide services you have requested, comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax or financial laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Privacy Rights and Choices

We are committed to protecting your data and respecting your rights under applicable North Carolina law, including the North Carolina Identity Theft Protection Act. You have certain rights regarding your personal information:

• Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.
• Opt-Out of Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails. To opt out of SMS messages, reply STOP to any message. For help, reply HELP. Message and data rates may apply.
• Deletion: In certain circumstances, you may request that we delete your personal information, subject to our legal and contractual retention obligations.
• Exercising Your Rights: To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services and website are not intended for or directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Linville Land Harbor Property Owners Association

20 Land Harbor Plaza Newland, NC 28657

Email: info@linvillelandharbor.com Phone: (828) 733-8300